Refund policy

Satisfaction Guaranteed

We understand that everyone is different — we're happy to help you find a replacement scent that you absolutely love. If we're not a great match, no hard feelings! We'll refund your order!

If you aren't 100% satisfied with your  products, please contact us within 30 days of your order delivery date! 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You can always contact us for any return question at hello@naturelusa.com.

 

PLEASE NOTE: For all returns, your original shipping costs will not be refunded. We do not have any restock fees for returning your item(s) but we do ask that you pay the shipping cost to return your item to our warehouse.

Send all returns to:

3075 Book Rd STE 103 #9232 Naperville, IL 60567

If your item arrived defective or broken please reach out to us by email at hello@naturelusa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.